Terms and conditions

At Vaspian Property Services, we value transparent communication, reliable property care, and absolute peace of mind. We take immense pride in our attention to detail and clear standards of work. Please read our service policies and terms below to understand how we operate and how we safeguard your property.

Service guidelines and terms

We aim to keep our working arrangements straightforward and fair. Below you will find key information covering cancellations, payment expectations, pet safety, and our satisfaction guarantees.

What is your cancellation and rescheduling policy?

We kindly request at least 24 hours' notice if you need to reschedule or cancel a cleaning session. There is no cancellation fee, but please note that any upfront deposits made are strictly non-refundable.

When and how do I pay for cleaning services?

For standard visits, payment is due upon completion. For larger jobs, we require an upfront deposit (which will be communicated to you before booking). We accept payment via bank transfer or cash. Please note that we do not accept cheques at this time.

What happens if I am not fully satisfied with the clean?

Your satisfaction is central to our work. If you are not completely satisfied with our service, please contact us immediately. We are fully insured and will promptly discuss the issue to find a suitable resolution.

What are your policies regarding pets during cleaning?

We love animals and are always happy to say hello when we arrive! However, while cleaning is underway, we prefer pets to be kept safely out of the work area or off the premises so our cleaning solutions do not upset them. If pest control treatments are required, it is imperative that all pets are removed from the property.

Are you fully insured against accidental damage?

Yes, Vaspian Property Services is fully insured. In the unlikely event that something is damaged during a session, please reach out to us straight away so our team can investigate and manage the claim through our comprehensive insurance cover.

What should I expect regarding property access and safety?

We ask clients to provide clear, safe access to the designated work areas and ensure all utilities (water and electricity) are active. This helps our team work efficiently, maintain safety standards, and deliver the highest standard of clean.

Have questions or ready to book?

Whether you need commercial cleaning, biohazard cleaning, garden maintenance, or decorating in Portsmouth, our dedicated team is here to assist you.